Friday, 24 October 2014

Religious Tourism in India

Definition of religious tourism

Religious tourism can be defined as travel with the core motive of experiencing religious forms or ancillary products such as art, culture, etc. India is an ancient civilization and boasts of rich cultural and religious heritage. In this blog, we shall analyze the International scenario of religious tourism and the scope of religious tourism in India. It is also referred to as Faith tourism.

International scenario of Religious tourism:

As a sector, religious tourism is not well researched and documented. But in countries such as Saudi Arabia and Israel, religious tourism is the most significant type of Tourism and consequently, the Authorities measure it as a clearly defined activity.

Saudi Arabia:

More than 7 million pilgrims visit Saudi Arabia's holy sites every year with religious tourists spending about USD 10,000 per visit. The revenue from the pilgrims to the holy city of Makkah, Madinah and other religious sites in the kingdom, accounts for about 3% of the kingdom's Gross Domestic product.

Mecca- Saudi Arabia
Mecca- Saudi Arabia

Israel: 

In 2013, more than 3.5 million tourists visited Israel. Twenty-two percent defined the goal of their visit to Israel as a pilgrimage which accounts for almost 0.77 million religious tourists.

Jerusalem- Israel
Jerusalem- Israel


Religious tourism in India:

India is a land of pilgrimages. India has the unique distinction of being the birth-place of four important religions of the world – Hinduism, Buddhism, Jainism and Sikhism. Practically, all religions – Hinduism, Buddhism, Jainism , Sikhism and Sufism have their major and minor pilgrimage centers in different parts of the country. 

Varanasi- Banaras
Varanasi

Sun Temple- Konark
Sun Temple- Konark

Mata Vaishnodevi
Mata Vaishnodevi 

Apart from the holy rivers and the Teerth Sthanas, India also houses the Shakti Peeths, the Jyotirlingas as well as the four sacred shrines of Adi Shankaracharya in the four corners of the country. Some important circuits based on the importance of the religious places can be identified.

According to a recent annual report by the World Travel and Tourism Council (WTTC), 2014 is expected to be a year of "Above-average growth" for travel and tourism in India. WTTC's annual Economic Impact report 2014 for India shows Travel and tourism's economic contribution is expected to grow by 7.3% this year, outperforming the general economy by 2.5 percentage points. Revenue from domestic tourism is expected to increase by 8.2% this year compared to 5.1% in 2013, the report noted. 


Initiatives taken by the Government to boost Religious Tourism in India: 

With a view to overcome challenges, facilitate travel to and stay at religious places, the Ministry of Tourism has already identified 35 destinations in phase I and shall cover another 89 destinations in phase II.
The historic places associated with these religions are spread all over the country. Both foreign and domestic tourists would like to visit more than one place of their religion if proper planning and requisite facilitate are made available to them. These religious circuits would cover Hindu, Buddhist, Jain, Sikh and Sufi circuits.

Integrated Tourism Circuits:

Buddhist Circuit:

Buddhism
Buddhism

Buddhist circuit 1
Buddhist circuit 1

Buddhist circuit 2
Buddhist circuit 2

Buddhist circuit 3
Buddhist circuit 3

Jain Tourist Circuit:

Jain temple
Jain temple

Jain Tourist circuit 1
Jain Tourist circuit 1

Jain Tourist circuit 2
Jain Tourist circuit 2

Jain Tourist circuit 3
Jain Tourist circuit 3

Jain Tourist circuit 4
Jain Tourist circuit 4

Sufi Tourist Circuit:

Sufi religion via http://www.happehtheory.com
Sufi religion via http://www.happehtheory.com

Sufi Tourist circuit 1
Sufi Tourist circuit 1

Sufi Tourist circuit 2
Sufi Tourist circuit 2

Hinduism Tourist Circuit:

Hinduism
Hinduism

Hinduism tourist circuit 1
Hinduism tourist circuit 1

Hinduism tourist circuit 2
Hinduism tourist circuit 2

Hinduism tourist circuit 3
Hinduism tourist circuit 3

Sarv Dharam Tourist Circuit:

Sarv Dharam tourist circuit 1
Sarv Dharam tourist circuit 1

Sarv Dharam tourist circuit 2
Sarv Dharam tourist circuit 2

There are other Religious tourist circuits in the pipeline as well such as National mission on pilgrimage, rejuvenation and spiritual augmentation drive (Prasad) and a national heritage city development and augmentation yojana (Hriday). “Hriday” will be launched in Mathura, Amritsar, Gaya, Kanchipuram, Vellankani and Ajmer this year. He further added that “Sarnath-Gaya-Varanasi Buddhist” circuit would be developed with “world-class tourist amenities” to attract tourists from all over the world. He also said that services provided by Indian tour operators to foreign tourists in relation to a tour wholly conducted outside India will be taken out of the tax net to promote tourism. 

Scope of Bed and Breakfast scheme in Religious Tourism in India: 

During my PhD thesis on Bed and Breakfast accommodation in Delhi, survey revealed that tourists who come for a pilgrimage or for visit to monuments or business or outdoor activities do not necessary need the facilities which are only available in regular hotels like spa, round the clock restaurant, gym etc.  However, these Tourists certainly need exchange of thoughts and one on one information with the host.  These tourists might prefer staying in a Bed and Breakfast accommodation.


Bed and Breakfast
Bed and Breakfast 

I reviewed 48 BnB Units in which total 16389 Domestic tourists stayed. It is surprising to observe that there is a large group of domestic tourists numbering 5614 out of total of 16389 preferred to stay in cheaper accommodation having tariff range of Rs. 1000/- to Rs.2000/-. They are generally the pilgrims who come to Delhi to have darshan of shrines and hails to get an accommodation in dharmshalas and sarais.  

Ideally if a religious tourist wishes to visit Akshardham temple, then he would seek a nearby BnB accommodation in East Delhi. Such B&B owners should be sure that they have special arrangement of the followers of that faith like Swami Narain group and the rooms should be so decorated that it looks as if these are the rooms only meant for the followers of that faith.  Similarly, if it is near some mosque or some dargah like Nizamuddin Aulia dargah, then B&B owner may draw special attention of those persons who come for prayers for Salim Chisti Sahib.  For this purpose, they may make mention as to what are other important religious or suffiana facilities are available nearby.  Similarly, other owners who have a famous Gurudwara nearby may attract tourists belonging to Sikh religion and so on.

Concluding Remarks:

It is very unfortunate that in some of the religious places, hygiene and sanitation are not up to the mark. The tour guides and touts are not generally tourist friendly. In a few religious destinations, there is no last mile connectivity up to the shrines. It is upto the local municipalities of the cities to deploy appropriate manpower for cleanliness and educate the stakeholders near the shrines to make tourists comfortable. There is a silver lining that the Swachchta Abhiyan and Smart cities concept is likely to provide convenience and encourage inter-alia religious tourists particularly NRI’s and other foreign tourists to visit Indian shrines.

Though Govt of India has taken the right steps towards building a religious ecosystem in India but it remains to be seen how the policies are developed and the benefits thereof. As someone passionate about the tourism industry, I am keeping my fingers crossed hoping for the best results.


Source:

Report of the Working Group on tourism, 12th Five Year plan, Ministry of Tourism, Govt of India.

"Role of Bed and Breakfast scheme of Delhi in Development of Tourism in Delhi" Ph.D Thesis by Dr. G G Saxena





Diverse Beliefs: Tourism of Faith; Religious Tourism gains ground; Report by FICCI and YES Bank Ltd.

Saturday, 18 October 2014

Expanding horizon of Medical Tourism in India: An opportunity for Bed and Breakfast too!


While conducting a survey of various Bed and Breakfast units, it was found that most of the B&B units do not have viable business. The reasons for the same are not far to seek if we analyze the data available on the Incredible India website and Immigration reports.
Mainly 3 types of tourists arrive in India/Delhi:

1. Foreign tourist who visit India for recreational purposes
2. General category who come here for business/visiting friends or relatives etc.
3. Medical tourists

Medical Tourists Arrival in India
Medical Tourists 


Out of 6.6 million FTA (2012 figures of Incredible India),

22.5% come for Business purposes.
27% come to visit friends/relatives
27% come for leisure/holidays and recreation.

Breakup of Foreign Tourist Arrival (FTA) in India
Breakup of Foreign Tourist Arrival (FTA) in India


US leads the highest proportion of tourists visiting friends and relatives (46%) followed by Australasia (42%)
Interestingly, China (65%) and Japan (60%) top the list of tourist arrival for business purpose.

Medical Tourist Arrival in India

The citizens of countries that visit India for Medical purposes are mainly from Maldives (59% of 50,000 visitors), Nigeria (29% of 37000 visitors), Iraq (33% of 39000 visitors), Afghanistan (16% of 95000 visitors), Oman (11% of 50000 visitors), UAE (8% of 41000 visitors).

Tourists from various countries for medical purpose
Tourists from various countries for medical purpose


According to Hindustan Times article ‘India among World’s top 5 Medical tourism hotspots’ dated 26th July 2014, the Medical tourism industry is set to grow to $ 6 billion by 2018 due to skilled doctors, better infrastructure, facilities and low treatment cost.

“More tourists are coming to India because cost of treatment here is much less compared to the US and the European countries. We are also trying to integrate medical tourism with normal tourism,” said Parvez Dewan, Secretary, Ministry of Tourism, Government of India.

India among World’s top 5 Medical tourism hotspots- Hindustan Times
India among World’s top 5 Medical tourism hotspots- Hindustan Times

According to 2012 figures, Delhi boasts of specialty hospitals with strong clinical care and medical institute, which have state of the art technology and medical equipments.  The city receives approximately 25,200 numbers of foreign patients coming to the city.  The patients from Mauritius, Afghanistan, Nigeria, Iraq, Nepal, Pakistan, Uzbekistan, Myanmar are mostly seeking specialties in Cosmetic Surgery & Dental, Bariatric Surgery (Gastric Banding), Joint Replacements & Spine, Cardiology, Cancer, IVF, Multi-Organ Transplants visited the hospital for low cost surgeries.

Heart Surgery in US cost USD 60,000 where as in India its cost in $ 6,500. Bone Marrow Transplant in US costs 250,000 (US $) and in India it is $ 35,000, Liver Transplant in US costs 300,000 (US $) and in India it costs  $ 55,000, Joint Replacements in US cost 50,000 (US $) and in India it costs $ 8,000 and Cosmetic Surgery in US costs 20,000 (US $) and in India it costs $ 2,000.

Contrast of Medical treatment in India vis-a-vis USA
Contrast of Medical treatment in India vis-a-vis USA


In the past, the experts of Apollo hospitals have urged the government to conceptualize and launch a campaign on the lines of ‘Incredible India’, in order to Brand India as the top quality health care destination for medical tourists. At present, medical tourists from Bangladesh, Afghanistan, Tanzania face difficulty in obtaining visa and safe and secure accommodation in India.

ObamaCare

ObamaCare
ObamaCare


As per report published in “The Business Standard on 22.8.2013, the Indian Medical Tourism sector is also eyeing a large chunk of big outbound medical tourism likely to emanate out of America following the implementation of “Obamacare”. The official name for "ObamaCare" is the Patient Protection and Affordable Care Act (PPACA). It is also commonly referred to as Obama care, health care reform, or the Affordable Care Act (ACA).
Under USA medical insurance provisions, two million US citizens are now likely to go abroad for cheaper treatment as against only 85000 in last two years.  The share of incoming US medial tourists to India is only 3%.  This share is likely to increase due to the fact that US citizen will be driven mainly by cost factors of ten fold or more cost saving as per article uploaded on website by Harvard Law School.  If India is able to provide such treatment of high quality at affordable rates, the percentage of incoming medical tourists from USA is likely to be 5% i.e. an increase from 2550 (@3% of 85000) to 1 lakh (@ 5% of 2 million). 

As per report of the Business Standard on 22nd August 2013, SAARC countries account for 36%, Africa 26%, West Asia 26% the US & Europe contribute to 3 percent foreign patients respectively out of total one million incoming foreign medical tourists.

Opportunity for B&B Owners:

Delhi B&B owners, particularly those having homes near hospitals like Apollo, Medanta, Medicity, Global Health, Escorts, Fortis have excellent opportunity to grab this market for accommodation.  In fact good number of existing B&B units are already taking advantage of it. 

What the future of Medical Tourism holds for B&B industry:

The future of medical tourism will undoubtedly flourish under the B&B scheme, provided the owners publicize their properties on websites, take help of various on-line agencies and start on line accommodation reservation.

In absence of specific accessibility facilities available in most commercial accommodations or at present in Bed & Breakfast establishments, a large number of disabled persons and medical tourists are not able to enjoy stay in the city.  Since number of such disabled tourists coming to Delhi are certainly more than 2.5% i.e. 65000 of total foreign tourist arrivals in Delhi in a year, any extra facility extended and publicized either through word of mouth or through internet will make a good marketing and promotional tool for B&B owners to promote their business in more efficient manner.

Bed and Breakfast offers a relaxing environment
Bed and Breakfast offers a relaxing environment

Additionally, B&B accommodation is able to provide a favorable place near the hospital providing a cool and relaxing environment for rest and convalesce. The stay of these guests on a visit to the hospital for treatment requires longer stay for rest and convalesce, and for post-operative checkups, monitoring, healing etc. that takes several weeks and requires a comfortable stay suitably home away from home. These guests may prefer B&B accommodation because of above-mentioned reasons. If accommodation is `accessible’ and medical tourists friendly, it creates more market for B&B accommodation for such target people.

Bed and Breakfast as a cost effective option for specially-abled tourists
Bed and Breakfast is a cost effective option for specially-abled tourists

In nutshell, the B&B stay option for incoming disabled or medical tourist is cost effective by 30% than regular hotels.  Such niche tourists come with at least an attendant and do not come for a short stay in Delhi. As mentioned above, the Medical tourists in particular need longer stay for the accompanying relatives.  These relatives need personal care and emotional support, which can only be taken care of by owners’ family.  Since hotels have limitations in providing personal care and disabled friendly facility, the B&B owners desirous to attract more business through such niche market, can create these specialized facilities. 

Marketing strategy is essential for Bed and Breakfast owners
Marketing strategy is essential for Bed and Breakfast owners

However, proper marketing strategy is needed by owners to tap this market, which is beneficial to both stakeholders.

Caveats:

Government authorities should keep a watch that no untoward incident should happen due to unscrupulous service provider from amongst the medical tourism industry stakeholders due to which a negative sentiment arises. This might lead to an adverse change of perception of India as a medical tourism destination.
Thus, there is a need for medical tourism industry to practice self regulation.


Source:


PhD thesis, “Role of bed and breakfast scheme of Delhi in development of Tourism in Delhi” by Dr. G G Saxena

Gaur Sunil., Saxena Susheel, “Report on First International Summit on Health & Wellness Tourism”, 2013, Delhi Tourism & Transportation Development Corporation (DTTDC), Tourism Section, May 2nd

Sunday, 12 October 2014

Smart Governance in India

“Democracy can be dislodged in a jiffy if the public gets disillusioned with the quality of governance and corruption” – Dr. S Y Quraishi

Does the very mention of stepping into a government office to get work done irk you to no end? Do you find it annoying that it takes days for a government file stuck under bundles of other files be searched and searched again to find the required file? Then here is good news for you. Read on:

Prevailing scenario:

The current scenario of a typical Government office in India has the following features:

Multiple levels of File processing which delays the decision making process.
      Volume of records- Multiple records bring problems of indexing and searching of relevant records.
      File Tracking- Herculean task of traversing through several sheets of paper among countless files.
      Lack of Transparency
      Duplicity issues
      Inter-departmental conflict

Piles of files
Piles of files


Thus, there is a dire need to redesign the archaic processes to align them with contemporary practices and technology and prepare a robust infrastructure to smoothen the process of automation. Providing desktops, networks, servers etc shall form the ‘hygienic’ part of the digital adoption by the Government departments.
Thus, Digital adoption shall provide the much-needed impetus for transparent governance with adequate mobility in the system while reducing administrative burdens.

There are a few important aspects of Digital Adoption process:
     Flexible and User friendly design
     Legally compliant following all the rules and regulations
     Ease of creation and tracking of files
     Ease of uploading documents online

Consulting giant, PwC evaluates various softwares that can be used in the Digital Adoption process, in its Smart Governance and Technology report as follows:


Parameters/Factors
Considerations
Cost
Cost of Product
Annual Maintenance cost
Implementation cost
Flexibility
Availability of the source code
Ability to change the source code
Source code redistribution and derived license
Reliability
High availability support
Performance
Peak user load
Duration of Peak user load
Concurrent user load
Published performance benchmark
Security
Authentication mechanism
Adherence to open standard cryptography


In an article written by Mr. Prakash Kumar for Hindustan Times, ex IAS officer, now National Technology Officer at Microsoft, stressed that if the details of a user are available in one department, then the same user details should be made available in other departments in a seamless manner. Thus, the process would provide convenience to the citizens, reduce the process turnaround time and reduce the administrative burden.

Digital India Programme


Digital India Programme envisaged by the Department of Electronics and Information Technology (Deity) and approved by the current cabinet on 20th August 2014 is the first step in the direction.  The programme aims at providing digital infrastructure as a utility to every citizen as well as high-speed Internet as a core utility in all gram panchayats. It is heartening to note that in the same vein, the current government has taken concrete steps to promote digital adoption across India. About a month back, the cabinet approved Rs. 1 lakh crore for the project that aims to provide thrust to nine pillars identified as growth areas:

      Broadband highways
      Mobile connectivity
      Public Internet Access Programme
      e-Governance
      e-Kranti (which aims to give electronic delivery of services)
      Information for all
      Electronics manufacturing
      IT for Jobs
      Early harvest programmes

The programme aims to seamlessly integrate departments to provide easy and a single window access to all persons. It also aims at making available government services in real time from online and mobile platforms.

Role of Google:

Search engine giant, Google has decided to participate in the Digital India programme to accelerate the process by improving internet access. Google has a two-pronged approach for the same:
Google plans to empower the Indian women by making sure that hundreds of millions of Indian women get online and by being online they get empowered, are able improve their livelihoods.

Rajan Anandan, Managing Director, Google India
Rajan Anandan, Managing Director, Google India 


Initiative to build the non-English internet user base. "Only 150 million Indians are proficient in English. Almost 1.1 billion people are not proficient in English. We are very focussed on improving access, so we launched speech in Hindi," Rajan Anandan, MD- Google India, said. "We have launched nine open source fonts in Hindi. We will do many things around Hindi as well as other major Indian languages to build the non-English internet so that internet becomes very helpful,".

Role of Facebook:

Facebook CEO Mark Zuckerberg who was recently in the capital applauded the Digital India campaign and thought that it could spread the innovation of Indian people and thus pledged his support to the bridge the digital divide. In fact he apprised the Prime Minister about www.internet.org which is a global partnership between technology leaders, non profits, local communities and experts to bring internet to the two thirds of the world’s population that doesn’t have internet.

Facebook CEO Mark Zuckerberg with Indian PM Narendra Modi
Facebook CEO Mark Zuckerberg with Indian PM Narendra Modi


He was so impressed with the Clean India campaign that he promised help to make an app dedicated to the Clean India campaign.
Mark Zuckerberg also readily agreed to partner the National Optical Fibre Network that is designed to connect 250,000 village panchayats through high-speed broadband by 2017 in a phase wise manner. He considered Drones and satellite communications an important part of the project.



If I can correctly recollect, back in 1970’s, my contemporary in IIT, Sugata Mitra, initiated ‘Hole in the Wall’ concept by installing computers in the wall to raise awareness about the computers amongst poor children in Delhi.

Role of Digital in the Indian Election 2014

The General Election earlier this year was the biggest the world has ever seen. As many as 554 million of the 834 million eligible voters exercised their franchise at 930,000 polling booths, nearly 118 million more than were registered to vote in 2009.

Voter turnout in Indian Elections 2014
Voter turnout in Indian Elections 2014

The voter turnout was 66.4 per cent, the highest in democratic India, though it needs to increase further.
There were 149 million first-time voters between 18 and 23 years of age and they were the primary target of the social media campaign. The Internet and Mobile Association of India estimates that a well-executed social media campaign can swing 3-4 per cent votes, which can be decisive in a multi-cornered contest.
Thus, as we can see that digital adoption is slowly finding its way into the government departments. Let us hope the transition takes place sooner than later.


Source: